Support Agent for Maintenance

SUPPORT AGENT FOR MAINTENANCE

location: Kragujevac
Departman: Maintenance
Tržište: U.S. Trucking

Radno time: Fiksna second shift (14-23h)
Tip employment: Puno working hours

About the position

Tražimo communicative, responsible and organized person for the position Support Agent for Maintenance, who will provide daily support to the Driverima and Maintenance team in solving vehicle related problems.

Osoba in this position will be responsible for the coordination of maintenance cases from the moment the problem is reported to its resolution.

Glavne responsibilities

• Primanje and processing requests Drivera related to maintenance problems

• Komunikacija with Driverima and collecting the necessary information about the failure

• Procena and forwarding the problem to the Maintenance team

• Organizacija towing and roadside assistance

• Komunikacija with repair shops and dealerships

• Praćenje status of repairs

• Redovno informing Drivera and internal teams about case status

• Vođenje records of maintenance cases

• Ažuriranje data in relevant systems

• Koordinacija with Maintenance Managerom, Dispatch team and other departments

• Praćenje of the case until its resolution

• Rad on reducing vehicle downtime

• Reference: TGntLdM3dN6mxGFGsGwgLLbonZ3ybcZqsQpmnxDbjZ-wAFxHDAYUhS4vrpxw-xCw

Šta we expect from candidates

• Dobro knowledge of the English language

• Odlične communication skills

• Dobru organization and attention to detail

• Sposobnost of working under pressure

• Sposobnost troubleshooting

• Osnovno understanding of truck and trailer maintenance

• Osnovno knowledge of the U.S. Trucking industry is an advantage

• Iskustvo in Maintenance, Dispatch or similar department is preferred but not essential

Šta we offer

• Stabilno work environment

• Konkurentnu earnings

• Obuku and introduction to work

• Mogućnost professional development

• Mogućnost advancements

• Profesionalan and supporting team

Kako login?

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